Boy, Fabric, you said a mouthful!! It's been right after Windows 10 came out, it automatically installed and it blew my computer up!! It took 3 days of being on the phone w/Microsoft to finally get a few things straightened out!! Had to redo everything - I was so mad I could have strangled them!! It did the same thing to my son's laptop.. I shudder now when I see Windows 10...lol We hadn't even asked to be notified to install.. I'll stick with my 8 and be done w/it. Hope you can get things straightened up..