It's a shame that a Handiquilter dealer isn't interested in your trade-in. I see that you're in Indianapolis (I am too). I bought my Innova used but used the dealer you're talking about (Accomplish Quilting) to disassemble the machine at her house and reassemble it at mine (along with taking my Janome Artistic down). It wasn't cheap, but it was well worth it. The Innova is an excellent machine and the service from Accomplish Quilting is outstanding! Even with a used machine, they give me dealer support as if I had bought it from them directly.