I love companies like that. That's why I switched my embroidery software to Floriani, when I had reached my limit on license but had taken one of them off, I emailed them late at night and before morning I'd gotten an email saying they put the license back on and I could register my new device. I have always had good luck with them. Plus, they upgrade all of my different softwares for free, they have lots of free tutorials and free monthly design and project designs each month. My old software which I liked, would have cost me just about as much to upgrade as to buy it new, and they upgraded constantly making the last version obsolete. With floriani, I don't care how often the upgrade because it'll not cost me a cent plus there is no dongle to keep track of. Which if it broke or got lost, I'd have to pay for new software to get another one. I own EQ but just never got into using it to much, I liked the little I did