I brought 2 machines (my old 1975 Singer and a fairly new Phaff) in for a tune-up in November and was told it might take 2 weeks. When 3 weeks passed I called to see how much longer it might be. She checked and said they were still in line and she didn't know how much longer it would be :thumbdown: . I went out to get both of them the next day. BTW...this was the same dealer that I bought my Phaff from.
Since then I have become interested in and bought several vintage machines that I'm learning to service myself so maybe I will also do my more "modern" machines myself, too, since there is nothing really wrong with the Phaff.