I am very fortunate. When I take my Viking in to the place I bought it, it is done in 2 days. I call and ask how busy he is and take it in when he isn't. My sister, however, lives in a large city and has been waiting for a part for about 5 months! She's afraid to take it anywhere else because that is where she bought it and she doesn't know any other repair shops. I think it is utterly rediculous to have to wait that long for a part. They wouldn't wait that long to get paid for the job!