It also depends on whether they have a full-time in-house tech. One of my LQS only has part time repair people (their repair folks keep trying to retire) and it takes forever. They once had one of my mechanical machines for nearly 2 months. I've had them take a week or two just to do routine cleaning/maintenance with no repairs necessary. I hate to say it, but that's why I won't buy a new machine from them (they are our local Brother dealer, so any machine under warranty would have to go through their repair techs). Much as I would like to support the local dealer, and they're very nice folks, I am not on board with having a machine out that long.
We have another local dealer (Babylock) who manages to get my machines back to me in 1 day, sometimes it only takes 1/2 day. They've done a great job for me with both the PQ1500s and the PC420. Their tech is full-time. They're the folks I'd go to to buy a new machine (if I could afford one LOL).
Some of the other places in town take as much as 2 weeks for a regular cleaning/tune-up on out-of-warranty/vintage machines--you drop them off and they send them out somewhere. For my mechanical vintage machines, I do the regular maintenance/cleaning--they've never really needed any adjustment--and not worth it to me to send them out.
We have a Bernina Dealer in town, but I don't have a Bernina, so don't know what their turn around time is.
Rob
Last edited by rryder; 11-05-2017 at 11:52 AM.