I work at a shop with a repair tech. The lead time also depends on the time of year. In the springtime, many people put their machine away and forget about it. When they pull it out in the fall, it still has the same problems it did in the spring or they want it serviced for winter sewing. Summer is pretty dead with a quick turnaround. In the fall, sometimes you will have 2 or 3 machines a day brought for service. It also depends if the repair tech is any good. A good tech will have lots of customers. If you have a previous relationship with the shop, your machine can be "fast-tracked" in an emergency. But, that card cannot be played too often.
Last edited by UFOs Galore; 11-05-2017 at 11:59 AM.