I took my Viking into an "authorized" dealer for repair, but he was visiting family for the holidays & would not be back for 3 weeks. So I took it to another repair place, (not Viking). They ordered a belt (which took 3 weeks to get), told me it would be ready Friday, went to pick it up and WHOOPS-not ready! Said the wrong part was sent, re-ordered and finally got back a week after that!
You would think in this economy, there would be some emphasis on service.