luvstoquilt301

There was a great bargain on their clearance section so I ordered the one item. I know they are a slow shipping store so I was prepared for that. The package arrived and it was the wrong item on a Saturday. I had to wait to call until Monday.

The lady on the phone was very sweet and kind. I did not start the conversation in an adversarial way. She apologized and said they would ship it out. She checked to see how much the wrong item cost. They must have some policy on that. It was only $20 and she said just to keep it.

When they sent the right item they sent it an option that did not take a whole week.

I know people make mistakes in shipping and I thought they handled in a very professional and customer friendly way.