Maggie, you might check out Longarmuniversity.com.
I have a Grace Frame and had watched the video 3 - 4 times, and still not happy with how my quilts were loaded. I printed a 10-age article from Longarmuniversity.com about how to load a quilt, and it's made a world of difference! Quilts are even a joy to load on the frame now.
Hope it might help you.