i bought my viking and my two janomes from the same dealer. after getting the run-around once, i never went back to him. a good, reliable service shop should be able to repair all kinds of machines. my dd got the wrong parts from the factory-approved DEALER that sold her hers. i use a man i trust and he does my two janomes, my viking, my antique blind stitcher, my dd's janome and my ddil's singer. if i ever need him to, he'll fix my lizzie. he's not a dealer and he fixes every brand. i got him through recommendations at my LQS. don't settle for lousy service.