Originally Posted by
rebspy
I purchased the machine online directly from the manufacturer, and they are not nearby. Once they have your money, they are not interested in servicing or helping.
You are wrong about the co. Not following through with good service. A friend bought a used Nolting and the tech spent days on the phone helping her set it up.. the co. made NO money from her purchase.
I have a fun quilter and never had any problems. I suggest that right after Christmas you get on the phone and call the factory. Ask for Mike. He is great. But then they all are. I had to retime my machine after quilting a metal ruler to the quilt top.�� Steve got me through this simple process that I found as difficult as brain surgery.