I found this group on Yahoo, but there are only 21 members and it is not very active. Still, if you join the group, you might be able to get some help there.
https://groups.yahoo.com/neo/groups/Platinum3000/info
Did you install the encoders before installing the machine? According to this PDF, that is the proper order:
http://www.husqvarnaviking.com/SiteM...l.pdf?ext=.pdf
I found these Youtube videos, but don't know if they will help:
https://www.youtube.com/watch?v=LQ2-JIXxmGQ
https://www.youtube.com/watch?v=AaqA...-Cg0Y88DaFK9ck
Here is a link to the entire series of Youtube videos that includes the link directly above:
https://www.youtube.com/playlist?lis...-Cg0Y88DaFK9ck