No pitchforks and torches here, Patricia. We all know that making quilts is both creative, fun, expensive and time consuming. So when we give them to a charity, we also want to know that our quilts go to those that are supposed to get them. It should not be a surprise to the charity that someone would ask about disposition of a donation.
If the director had simply responded to the request for information about the quilts, there would probably be a fast resolution/no lingering doubts. In this particular case, silence increases the suspicion of theft.