I bought my Brother 8500 new from a dealer in Spartanburg, SC, over 6-8 years ago, and I can't say enough nice about him!!! He checks it each year, and in a few hours has it ready for me to pick up. This year, to save money, I took it to another shop closer to me since Spartanburg was about 3 hours away, and they sent it out to be fixed. When it came back (about a month later) it was not even working right at all, so I took it back to Spartanburg, and in a few hours, it was as good as new again!!!! The company I took it to with the bad service-repair experience actually were gracious and refunded my money and let the man know he would not be repairing for them anymore!