so sorry to hear about the problems with getting your sewing machines fixed knock on wood but i have not had this problem i bought my sewing machine from sears and when i take it there to get a tune up and cleaned i always get it back on time up until just a year ago they used to have loaner machines but it got to be that people were not returning them if they were better than the one they took in for repair so they stoppped with the loaners !