Originally Posted by cabbagepatchkid
I brought 2 machines (my old 1975 Singer and a fairly new Phaff) in for a tune-up in November and was told it might take 2 weeks. When 3 weeks passed I called to see how much longer it might be. She checked and said they were still in line and she didn't know how much longer it would be :thumbdown: . I went out to get both of them the next day. BTW...this was the same dealer that I bought my Phaff from.
Since then I have become interested in and bought several vintage machines that I'm learning to service myself so maybe I will also do my more "modern" machines myself, too, since there is nothing really wrong with the Phaff.
Please don't open up your new Pfaff as it may void your warranty. There are areas of the Pfaff that we users are NOT to venture into and that was the reason I was given. Since you have more than one machine, take it back to the dealer and wait your turn and it will come back to you cleaned up and like new. They are too expensive to risk voiding the warranty on - just my opinion.
I've never had to wait more than 5 - 7 days for a repair unless a part had to be ordered but even then I had the machine back to use until the part was located - Viking and it was a card for the fancy stitching on a machine that is now over 20 years old - there was no reason to keep it since when the card came in, I could just pop it in place. It came with 2 different cards which were exchangeable and one side had gotten damaged somehow.