I always wonder about the mindset of shops that treat customers like they're an intrusion. I have an older Brother embroidery machine and thought that I might like to upgrade or perhaps buy some newer software modules for it. The Brother franchise is just a couple of miles from my house, so I went there all excited to look at the newer embroidery software. There was a "introduction to embroidery" class going on in the back room and there was someone at the front desk. When I explained that I currently have an older model machine and was looking to buy some additional modules for it, the clerk immediately denigrated my current model and tried to upsell me to a $9000 model, saying the one that I have is "useless". If so, then they should have let me sit in on the embroidery class to see what I was missing so that I'd be inspired to upgrade. I won't be back.