I took my janome to be fixed, droped it off, by the time I got home, I had a call to come pick it up. :lol:
One other time I had a problem, called was told to bring it in, I was looking a round the shop at fabric and what not, and before I was done looking they came and got me and said it was allset, and it needed a part to top it all off. There is only one guy (Dave) in the shop who fixes machines. We are lucky to have this shop, wish you all did. :thumbup: