I have found Craftsy to have good service. I had 2 accounts with some classes in both. I contacted craftsy and the girl I spoke with was very accommodating. She moved all my classes to one account. She even contacted me about a week later and asked if everything was ok and if I had any problems to contact her again. I don't know about others, but when a company gives good service, I will always return there. If I have a bad experience, the company will never get my business another time.