i ordered from them once. They sent the wrong package (wrong order number, etc) to me. I called to let them know and was going to drop it back in the post. They told me they wouldn't refund my card even though I showed the lady that the order number on the outside of the package wasn't the same as the packing slip (someone obviously messed up the labels on the package) until they received the package back...and oh, they were now sold out of the fabric that i had actually ordered. I called my cc company and they immediately did a chargeback no questions asked.
not good customer service at all....it was like they blamed me for the mistake!