Quilterpurpledog - they did offer a refund to be fair to them. However we bought the original on cyber Monday last year and got a significant discount so I would have to do some serious cash topping up which I would really rather not do at the moment as we are paying out for our kitchen to be redone. My mum bought hers in Feb (and it would have come from a different warehouse) and has had no problems at all.
When working it really is a great machine and ideal for me...