Visit the AQS website, sign in and go to your membership link. It will tell you when your membership expires, when to renew, and there is a link to request a Joanne’s discount card. I visited my Joanne’s recently with my card- the cashier told me they were no longer accepting the card, you have to go to the Joanne’s website and sign up on the mobile site. ( I haven’t done this yet- she did give me my discount, but said “ only this once”) always seems to be something with that store.