THe customer participation has decreased due to too many of their kits never sewn up. Shops put a ton of effort into R x R and for someone to run in for the free pattern and then run back out is disheartening. As for the bulk kit buyers, that can wipe out a stack of kits when really only ONE shopper picked up the kits vs many shoppers actually setting foot in the shop. This event is to get customers in the door. Kits are not moneymakers. I would allow only one kit purchase per person if I owned a shop. Between shop hops, events, retreats etc. a shop owner must discern where her efforts to make a profit are best spent. R x R is likely not on the top of the list.