Originally Posted by
dunster
..................I want to say this nicely, so please don't take offense. Your comment about how much time you spent on the quilt, compared to how little you charged, is worrisome. It implies that spending more time on something excuses a poor product, and I don't think that's how you feel. Customers want to get a bargain, but they expect to receive a good product, no matter how much they pay...............
I want to add to the (partial) comment from Dunster. I think this is is so important to have this attitude and/or work ethic. I hope you are able to satisfy this customer. I realize it will be difficult from a long-distance. I hope you will let us know how you resolved this.