I want to thank everyone who took the time to comment this thread. I'm overwhelmed by the generosity and kindness of the members of this board. I'm grateful for all the critic, advice, compliment and support. This have been incredibly helpful. Yesterday, I sent a precise explanation to each "issue" listed by the shop email forwarded by the customer. I outlined how and why some points were only aesthetic considerations, and how some others were minor problems that could be easily corrected if the quilt was sent back to me. This morning, I sent a few screen shot of comments from this thread to create a somehow third party expert opinion to my customer. I told her that if she send me back the quilt at my expense, I would correct the minor issues found by the shop that I agreed on. I told her that the final decision was in her hand, but felt complied by professional duty to let her know that the project of the shop of removing all the stitching was, from my point of view, a very risky procedure for her precious clothing. It's more than what most members recommend me to say, but I have exchanged (can you believe it?) more than 200 email with this customer related to this project, so I know her a little and feel it was the way to go. The quilt shop have not given her any estimate yet, but she told me already it in her previous email that it was going to be high end. I guess she might wait for the total before answering me. Anyway for my part, everything is done and said. It's behind me. I'm not upset anymore (thanks to all of you) If I don't hear back from her within a week, I'll post all the detail of my offer (with a specific time frame) and I'll move on. I just want to add that I've been making quilts for customers for the past two years, and have been lucky enough to be in contact with the sweetest persons in the world. In addition of being paid without any complaint, I have received ton of love and pictures of my quilts with their new recipient. One customer even sent me a video showing her 3 year son "discovering" his new quilt! My shop reviews are filled with nice comments. This make you strong enough to bear one bad experience like this from time to time :-) I'm high spirit and ready to work on new projects!