I moved across country and all my machines were moved by Atlas. I put my big Janome is the rolling tote from Joannes with lots of fabric around it. They wrapped my HQ16 in packing pads. My small Janome went into a box with lots of fabric around it. Everything was just fine when unpacked. I really worried about the HQ16. My machines were all bought used and did not come with boxes.
UPS will pack machines in their store and ship them with a guarantee. That is pricey tho.