When I wanted to upgrade from my Voyager, I started my search by looking here
http://www.longarmuniversity.com/MachinesForSale.html for what was up for sale. Whatever was listed frequently on that list I wanted to steer clear of, as there must have been a reason. Now, I understand that people move and don’t have room or just aren’t able to quilt anymore for some reason, but when I see several of the same brand listed, it’s a red flag for me. I tested pretty much every machine out there, and Innova won hands down. It was the easiest machine to move around and the stitches were absolutely perfect no matter how fast or slow I sew.
But the #1 reason was empowerment. I never felt comfortable maintaining my Voyager. Innova gives the owner the ability to maintain their own machines, so I don’t have to worry about taking it in anywhere (my dealer is 5 hours away!). If I have a problem (which has only been twice), I just call the 24/7 hotline and they walk me through anything that needs to be done. And they stay on the phone with you until it’s completely fixed and running smoothly. There are also a couple of Innova boards and FB pages where you can get expert advice from people such as Renae Haddadin, who knows this machine through and through.
Yes, for me Innova wins, hands down.