yes everything that rhonda k said and also if the design is bigger then what the machine is programmed to stitch the machine won't accept the design my first machine was like that......... gosh it's been so long ago babylock ellure anything bigger then 5x7 or more then 50,000 stitches(?)not sure on that maybe a little more) in a design machine won't reconized it.........hope you figure it out machine embroidey can be fun