Originally Posted by Charlee
Send an email to Debbie at
[email protected]
She jumped right on my complaint and made sure that I was happy with my order...
I think that the folks at Fabric Depot will do whatever they can to make you happy!
I ordered quite a lot of fabric from Fabric Depot on Feb 6 and got an e-mail "Thank you" (and an order #) dated Feb 6, then I heard nothing more from them. Their on-site shipping info. says to allow extra time when there is a big sale or holidays, so I waited ... and waited ... and waited.
Yesterday, I called and talked to Debbie and she researched and called me right back with date shipped and tracking number. She was very puzzled as to why I never received the "automatic" shipping info. e-mail.
To end this long story, I received my entire order yesterday and it was perfect.