I've ordered many many times, almost never had an issue. The one issue I did have was when I ordered 1/2 yard of a Wizard of Oz (with the rest of the W of O from the current line). Rather than the one I ordered, they sent 1 yard of Moda dots. I contacted them, immediate response, told me to keep the wrong fabric and immediately shipped the correct replacement.
No other issues, absolutely love them.