One good thing about Hancock is their good sales on batting. One not so good is their bad rep for customer service...if you have a problem, prepare for a real problem when you go back for help from them. Chances are you won't get any. I've had 2 bad experiences where simple solutions were possible, but the manager was rude and certainly not helpful. Hope all your experiences with them are good ones...I know there are lots of good stores out there, but we have heard of some bad ones.