I got my Tin Lizzie from Sewing Machines Plus. The only maintenance issue I’ve had so far was when my encoder cables got damaged when we moved. My model has been discontinued but they found new cable for me and sent them at no charcge even though they weren’t covered anymore by the warranty. I have never had any complaints with their service. Since I got it, I have found a Tin Lizzie a few hours away. When the time comes that I need service that my DH can’t do for me, then I will explore what my best service options are. As far as spending a year trying out every long arm to see which one I like the best, I feel the same way about test driving cars. While I’m sure I would love to drive a Lexus, the Ford is where my budget is at. I would love a Gammil or Bernina or Inova, but my budget said Tin Lizzie, King Quilter or Q’nique. Good luck with your decision.