I have the Sparrow 30 and love it. A guild member has the Hero and she hasn't had any trouble at all with the embroidery part. I hope you got your money back. It was decent of them to say keep the machine that wouldn't do embroidery. I'd take it to an all brand machine repair and it could be something simple. The Bernina shop here, the tech said the Eversewn was made like a Bernina and he could repair or at least tell what is wrong, but on his own time, not the shop time.
I bought the Eversewn rolling case. And the case I bought at Walmart for $40 works great for it too.
Last edited by Onebyone; 09-10-2018 at 07:27 PM.