Marti1943 I think there is a communication issue. Faceplates cover the needlbar and presser foot bars. Your shuttle is under a slide in the bed. Generally if they are stuck a bit of sewing machine oil along the edges will help. Top and bottom. Yea. holding it upside down isn't fun. but may be necessary. Then I try to run a thumbnail along the edges where the slide touches the base. If that doesn't work after a could of days I'll take a kabob skewer or a chopstick, cut them off square and gently tap the notch in the slide with the skewer nudged gently by a little hammer.