Originally Posted by
quiltedsunshine
No dealer sells at MSRP. We always sell at the lowest price Juki, Bernina and HandiQuilter allows. We have given a complete refund if our customer doesn't like the machine, for any reason.
We have, however, had customers return a perfectly fine machine, just to find that the machine wasn't threaded correctly or the needle was in backwards. It's always a great idea to sit down with your educator and make sure the problem isn't user error.
I have sat with several people at the store. They are having the same problems as I, both they and I have gone over threading, bobbin winding, etc.
I am glad to hear that the dealer you are with is very customer service oriented. Hoping at the end of the day, mine proves to be such as this also.