Originally Posted by
ArtsyOne
So sorry to hear about the problems you're having with your Juki. I don't have one, but did want to comment on the length of time your dealer takes with repair. Is the 4-6 weeks usual? Do they repair in house or send it out? I could see the lengthy time if they send it out, so I'm wondering if there is a dealer in your area who repairs in house. (My dealer has a 5-10 day repair time repairing in house, and I've had tension issues repaired on the spot.)
Artsyone - my dealer has to send their machines out (unless it is something very minor, in which case they will fix in the store). This one is going out.
I actually have a sewing machine repair guy I much prefer, and turn around time is generally 7 to 10 days. I don't know if he is Juki certified though. Since this is a new machine, it needs to go through the dealer for warranty repair.