Peckish

This is a very good point, and I would ask this of the dealer and the management at the dealership. I would ask it several times! Be a polite but squeaky wheel. And absolutely call the manufacturer and request help if you are still unhappy with your service.

I had problems with a Hoover carpet cleaner, went to the dealer 8 times in 12 months, it was never fixed to my satisfaction, and the dealer told me I was out of warranty and would have to pay. So I contacted Hoover corporate and explained my problem. Not only did they fix it asap, they extended my warranty another year and stripped that dealer of his dealership. (I thought that was a little extreme, but then I found out I was not the only unhappy customer, and the fix was stupid simple - the water bucket had a design flaw and they sent me a new bucket, problem solved. It was a recall that the dealer had ignored.)