They said they were sending the 1st brand new Juki back new and giving me a new one to replace. I thought, well that sometimes happens, the 2nd one should be fine.
The dealer has my 2nd machine now, because they insisted it should go to the shop for warranty work. But I do not want the machine. I don't care that they are not charging me for work under warranty.
I am not being unreasonable by Not wanting them to try to fix the machine and going straight to a refund? It would have been one thing if something small went awry after many months of ownership. But not this. A refund would be my preference. I think that is where I will start my talks with them. 2nd defective machine out of the box deserves a refund. We can start over from that point.
We will see what happens!
Last edited by QuiltnNan; 12-09-2018 at 04:39 AM.
Reason: shouting/all caps