Peckish

Well, in my experience it is not unusual for a dealer to refuse to give a full refund. In other words, that is very typical. You have to decide very, very carefully, because once those dealers get your money, there's no going back.

At this point I'm unsure if I would trust anything this dealer tells you. Do you have a dollar amount you know you will be getting in trade? If so, check with some other dealers to see what you Can buy. Don't tell them what's going on, just ask about the machines you're interested in and see what pricing you can get. Maybe call Brother and ask if your dealer can get the BQ1350. Arm yourself with information first, then go and play hardball with the dealer.