This is why I refuse to buy a machine from a dealer. You can get a very nice mid-level machine with plenty of bells and whistles from Amazon, Home Depot, etc. and they will take it back for exchange or refund if you have problems with it. If I’m going to spend $500-$1,000 or more on a machine I expect it to work and if it’s defective I expect either my money back or a replacement- it’s unconscionable that they have your money and you are without a working machine. Even if it can be fixed, there is no excuse for you to be without a machine for weeks on end while that one is out being fixed since they have your money. I might go to Better Business Bureau or if your local news has a service where they try to help get disputes resolved I’d be tempted to go there as well.
Rob