My wonderful husband gave me a 26" Innova on a 12' frame for Christmas this year. I'm in love with both the man and the machine.
For the last couple of years, I have been looking at and testing longarms, talking to other quilters, and I took a couple of classes where I could test-drive the machine for hours instead of minutes.
I have a lot of quilting friends who have switched from Nolting, Tin Lizzie, Gammill, Homesteader, APQS, and a couple other brands to an Innova, and they are all very happy. That was reason #1 for me to look hard at Innova. Reason #2 was the impressive support - they taught me how to service my machine myself, and if I have any problems there is 24/7 support available, even on holidays, even at 3 am when I can't sleep.
Hubby was very thoughtful and I got the lightning stitch, light bar and the hydraulic lift, which I didn't think I'd use but boy was I wrong! I can lower it to a level where I can sit comfortably and quilt, or I can stand up and raise it all they way up to about my breast height and do micro-quilting close up. Love it.