I have a Bailey 15 on a Gracie II. It's a very basic machine and I had to get used to it but for the cost it is a great machine. There is a group called baileymachines on yahoo that is helpful. The only problem I have with the group is some of the older(not age) members get frustrated with the same questions being asked, one time I asked a question and I was told to go search for it. Yes customer service is great. We purchased the stitch regulator about a year after we bought ours (it wasn't available at the time). We couldn't get it to work after fiddling with it for a time. Chuck sent us a brand new one and paid for having the defective sent back to him. I will say there is a lady on the Bailey group called Pat and she is full of knowledge on the Bailey. I don't regret our purchase.