That 'grey' sticker is a clearance sticker. The actual SKU # is correct for that fabric. The problem is that you got it from the clearance area (with the red tag, the grey,lime,pink stickers area) and that is why you are having difficulty finding it. My suggestion is to take a sample and the cardboard bolt into your store on a weekday morning and explain it to the store manager. That person can help you locate it from the larger super stores and, if found, can have it transferred to your store. I am very sorry that the employee said you could order it - never with a clearance fabric. But, being a fur and this time of year, the larger super-stores may still have it. If not, send an email to corporate (check the Joanns website) explain the problem and what you were told and they may be able to help you.