I bought the Eversewn QE after test sewing on many high end machines at various dealers. I saved a lot of money and have no complaints at all with the Eversewn. I bought it on Amazon Prime from Eversewn. The first one had a scratch on it so I sent it back and was sent a replacement free of all shipping charges. No hassle at all. Took about two minutes to fill out the return online. In fact UPS picked up the return one when the replacement was delivered.