I absolutely love my Bernina! Its sad to hear of other sewers having Bernina troubles. I, on the other hand, have had a Bernina 830 for 28 years and have never, ever had a problem with it. It is a true workhorse and will sew thru anything. I have it serviced every 1 1/2 years for a tuneup faithfully. I guess I'm glad that I don't have a new, fancy Bernina but honestly, I have only heard good things about Berninas. This is the first time I ever heard someone complain about one.