I know what you mean. The dealer I bought my first Bernina from doesn't sell Bernina's anymore. I want to buy a Bernina 440QE so I went to another Bernina dealer who also sold multiple brands. I have never used a computer machine, I currently have a Bernina 1008, so I asked for a demo on what the machine did. My sales person was very nice but kept having to leave me to ask someone else questions on how the machine worked. She owned a Phaff and kept trying to sell me a Phaff machine. I'm sure the Phaff is a wonderful machine but that isn't what I wanted. I am a true Bernina lover. I don't have another Bernina dealer in my direct area and really didn't want to travel 30 or 40 miles for a purchase. Like you I left frustrated and I am not sure what I want to do now.
GJP424