I had a similar problem but not exact. I bought a new printer but couldn't get the software to download. I thought there was a problem with the printer so I took it back. A very nice young man there told me it could be my AOL antivirus control. My computer saw it as problem coming in so it didn't allow it to download. What I had to do was go in and disable the antivirus, it has an on/off control. Just turn it off temperarily, download your software, then go back and turn it on. I don't know it this will solve your problem but it's worth a try.