Thanks, ladies. They did not actually check the bobbin stitch when they set it up and I was obviously too excited to check. 👎🏻 I tried quilting on a giant practice sandwich with double batting and it was the exact same thing. I will wash the tiny practice quilt but I’m willing to bet the dealer isn’t going to be of much help. This was the floor model...but I will def ask. You know when you get a slight sinking feeling...it’s there.