I too am a happy Sparrow 30 owner. I am very happy with their customer service. Bought mine late March and was at a quilt retreat end of October when I was using the zipper foot and it jumped over and began to jam the foot. I turned it off and went and emailed EverSewn with the issue. Within an hour I had a response that when I returned home to let them I know and get it boxed up and they would have UPS pick it up and said they would be sending me a new one. It arrived in a few days and I am a happy camper. Never expected that kind of service. Later I wanted a small bobbin stopper and again she immediately had one sent to me. I have never had such wonderful service. And yes, it has a thread cutter and needle threader. Paid $399 at an online quilt store.
Last edited by grammasharon; 11-07-2019 at 04:32 PM.